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How to connect an Alfen charger

Prerequisites

Alfen unit needs to be connected to internet either via Ethernet of WiFi. Please consult manufacturer's documentation on how to establish a successful internet connection.

Please create a new charger on eMabler before finalizing the setup below.

You need to configure the connection for the Alfen unit via the ACE Installer. You can find the latest version from Alfen support website. Please consult Alfen support on how to get access to the ACE Installer.

Following steps need to be completed to successfully connect the unit:

  1. Firmware update (ACE Installer)
  • Navigate to General > General
  • Click Update Firmware
  • Select the latest firmware version
  • Submit with Start Upload
  • The update process may take some time, please be patient
  1. Set correct timezone (ACE Installer)
  • Navigate to General > Location
  • Set timezone to the correct one based on your location
  • Click on Sync Time
  • Check that Charger date and time are up to date after the update
  1. Setup the backend (ACE Installer)
  • Alfen provides a preset for connecting to eMabler
  • Navigate to Connectivity / General
  • Set the backoffice preset to 'eMabler'
  1. Upload root certificate manually (ACE Installer) Optional
  • This step is only required if backoffice preset didn't work out-of-the-box
  • Download certificate from here
  • Navigate to General / General
  • Choose the downloaded root certificate under the firmware file location
  • Submit with Start Upload
  • The update process may take some time, so please be patient
  1. ChargeBox ID (ACE Installer)
  • Navigate to General / General
  • Enter the ChargeBox ID of the charging station under Customer ident. number
  • ChargeBox ID needs to match the one set on the eMabler UI (Charger ID)

Confirm all changes with Save and restart the unit.

Your charging station should now be successfully connected to eMabler! You can double check from eMabler UI that the charger has status Available.